Training and Assessment Materials

This unit describes the performance outcomes, skills and knowledge required to process entry transactions in relation to a range of services provided in a range of facilities.  This unit applies to those who work in customer contact roles, such as activity assistants or customer-service assistants in locations such as community recreation centres, indoor recreation facilities, sporting complexes, fitness venues, and leisure and aquatic centres. It may also apply to those working on–site during sport, fitness and recreation events.